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Questions/Help
In this section, you can find answers to the most common questions regarding ordering, legalities, and basic international drugs information. We are constantly adding new questions so be sure to check back.
If you can not find a reply to questions you might have, we would love to hear from you as others may have the same questions.
Please do not hesitate to contact us by calling our toll free number at 1-866-817-5145 or emailing us at clientcare@canadianpharmacychoice.com.
Top Questions
- Q: How much do you charge for shipping?
- Q: How can I find out if you have the Canadian drugs I need?
- Q: How long will it take to receive my order?
- Q: What is the maximum quantity that I may order?
- Q: Are the prices in Canadian or U.S. dollars?
Other Questions
- Q: Is Canadian Pharmacy Choice Safe?
- Q: What payment does Canadian Pharmacy Choice accept?
- Q: Do I need a prescription for Canadian Pharmacy Choice?
- Q: Can Canadian Pharmacy Choice really save me 80%?
- Q: Are the prices in Canadian or U.S. dollars?
- Q: How much do you charge for shipping?
- Q: Do you charge any sales tax?
- Q: Do you provide Rapid Service for more URGENT Needs?
- Q: How can I find out if you have the Canadian drugs I need?
- Q: Why do some Prescription drugs have different names in Canada?
- Q: What is the maximum quantity that I may order?
- Q: Can you transfer my prescription from my local pharmacy?
- Q: Do you sell narcotics such as Tylenol #3, or Vicodin?
- Q: How long will it take to receive my order?
- Q: What are generic Canadian drugs? What is the difference between a Brand name drug and a Generic Canadian drug?
- Q: Are generic drugs you sell safe?
- Q: Is there a difference between American and Canadian medication?
- Q: Are the drugs you carry the same quality as the drugs that I buy in the U.S.?
- Q: Is it possible that the pills I received from Canadian Pharmacy Choice look different than the pills I have obtained locally in the U.S.?
- Q: Is my personal information safe with you Canadian Pharmacy Choice?
- Q: What is your return policy?
- Q: Do you accept insurance plans?
- Q: How do I place an order?
- Q: How is my order packaged?
- Q: How do I find the price of my medication?
- Q: Are all foreign prescriptions available from Canada?
- Q: Are Canadian Pharmacy Choice drugs the same as foreign drugs?
- Q: Do you fill prescriptions from foreign doctors?
Top Questions
Q: How much do you charge for shipping?
A: We charge a flat fee per order (not per drug) of $16.50. This fee includes all packaging costs and preparation of U.S. customs forms. We use the Canadian and U.S. postal service.
Q: How can I find out if you have the Canadian drugs I need?
A: Do a search on the Browse Prescription Drugs tab which looks through all Prescription drugs in our Online Pharmacy. If you can't find the Canadian Drugs you're looking for, simply e-mail our client care team at info@canadianpharmacychoice.com and ask for one of our pharmacists or pharmacist-techs for assistance
Q: How long will it take to receive my order?
A: It takes approximately 5-7 days to process your initial order. Refills are shipped faster. The amount of time in transit depends entirely on Canada Post and US Postal services and while we can estimate 1-9 business days for delivery inside the United States, we cannot give a guarantee to that effect.
Q: What is the maximum quantity that I may order?
A: The United States FDA limits the quantity of medication mailed to a resident of the USA to a 3-month supply for personal use. Every 3 months you may receive a refill of your medications provided that the prescription you provided us allows for these refills. Once these refills have been filled for the allotted frequency, you will then have to send us a new prescription.
Q: Are the prices in Canadian or U.S. dollars?
A: All prices are in U.S. Dollars.
Other Questions
Q: Is Canadian Pharmacy Choice Safe?
A: Yes! Canadian Pharmacy Choice adheres to the most stringent standards of quality. The Canadian drugs you get from Canadian Pharmacy Choice are identical in quality to those at your local corner store pharmacy.
Q: What payment does Canadian Pharmacy Choice accept?
A: We accept Visa, MasterCard, international Money Orders and personal Checks.
Q: Do I need a prescription for Canadian Pharmacy Choice?
A: With our commitment to safety, it would be a hypocritical violation of that commitment to offer prescription drugs online without a prescription. In order to place an order, you must have a valid prescription issued by a medical doctor licensed to practice medicine in the United States. For all our non-prescription or over-the-counter medication, no prescription is required.
Q: Can Canadian Pharmacy Choice really save me 80%?
A: Canadian Pharmacy Choice can save you up to 80% from what you currently pay for your prescription drug medication. Look at the Canadian Pharmacy Choice prices in our online pharmacy website for prices on such common drugs as Lexapro, Hydrocodone, Wellbutrin, and Lipitor and compare them to what you're currently paying. There are no hidden fees with Canadian Pharmacy Choice.
Q: Are the prices in Canadian or U.S. dollars?
A: All prices are in U.S. Dollars.
Q: How much do you charge for shipping?
A: We charge a flat fee per order (not per drug) of $16.50. This fee includes all packaging costs and preparation of U.S. customs forms. We use the Canadian and U.S. postal service.
Q: Do you charge any sales tax?
A: No sales tax is charged on drugs.
Q: Do you provide Rapid Service for more URGENT Needs?
A: Canadian Pharmacy Choice provides 5 to 7 day express mail service on ALL shipments at no extra charge! We also offer Track a Package Service at no additional charge. If your shipment does not arrive within 8 days, a tracking number will be issued upon request.
Q: How can I find out if you have the Canadian drugs I need?
A: Do a search on the Browse Prescription Drugs tab which looks through all Prescription drugs in our Online Pharmacy. If you can't find the Canadian Drugs you're looking for, simply e-mail our client care team at info@canadianpharmacychoice.com and ask for one of our pharmacists or pharmacist-techs for assistance
Q: Why do some Prescription drugs have different names in Canada?
A: In Canada some manufacturers may use a different name for the exact same drug. In some cases the drug may even look different but it is the same drug with the same active ingredients. An example of this is the popular drug ' Prilosec' , which in Canada is offered from the same manufacturer under the brand name ' Losec'.
Q: What is the maximum quantity that I may order?
A: The United States FDA limits the quantity of medication mailed to a resident of the USA to a 3-month supply for personal use. Every 3 months you may receive a refill of your medications provided that the prescription you provided us allows for these refills. Once these refills have been filled for the allotted frequency, you will then have to send us a new prescription.
Q: Can you transfer my prescription from my local pharmacy?
A: No. Government regulations do not allow transfers from U.S. pharmacies. You must obtain a prescription from your doctor and fax it to us along with the patient questionnaire and product order form.
Q: Do you sell narcotics such as Tylenol #3, or Vicodin?
A: No, Government regulations do not allow shipment of any narcotics across the border.
Q: How long will it take to receive my order?
A: It takes approximately 5-7 days to process your initial order. Refills are shipped faster. The amount of time in transit depends entirely on Canada Post and US Postal services and while we can estimate 1-9 business days for delivery inside the United States, we cannot give a guarantee to that effect.
A: Generic Canadian drugs are drugs on which the original manufacturer has lost the patent protection due to the passage of a certain amount of time. This time period is significantly shorter in Canada than in the United States. The generic Canadian drug has the exact same composition as the original Prescription Drug brand, but it is simply made by a different drug manufacturer. These generic Canadian drugs provide the same therapeutic effect as the brand name Prescription drugs. A generic Canadian drug is identical, or bioequivalent to a brand name Prescription drug in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use. Although generic Canadian drugs are chemically identical to their branded counterparts, they are typically sold at substantial discounts compared to the branded Prescription drug prices.
Q: Are generic drugs you sell safe?
A: Absolutely, the Canadian generics we carry are just as safe and effective as U.S. generics or name brands. In Canada all drugs are very closely monitored by the government, which insures safety and quality. Canadian Pharmacy Choice dispenses both brand name and generic drugs. Both are of the same quality and identical to the drugs you now purchase in the USA from licensed pharmacies.
Q: Is there a difference between American and Canadian medication?
A: There is no difference! The identical companies produce most medications that are acquired by American and Canadian pharmacies.
Q: Are the drugs you carry the same quality as the drugs that I buy in the U.S.?
A: Yes. There is no difference in quality between U.S. and Canadian drugs. The same companies make most medications purchased by US and Canadian pharmacies. Very similar to the requirements in the U.S., the Canadian government has extremely stringent requirements and high standards coupled with a rigorous approval system for the manufacturing of medication. Many of the drugs sold in Canada are precisely the same as those sold in the U.S. and although identical drugs may appear physically different, their therapeutic effects are identical.
A: They may look identical, but if they don't, there can be a few reasons for this; such as a different drug manufacturer, a different look prepared for the Canadian market from the same manufacturer or it may be generic and therefore manufactured by a different drug company. But please rest assured, they are the same.
Q: Is my personal information safe with you Canadian Pharmacy Choice?
A: Your personal information is only viewed by pharmacists, pharmacy technicians or doctors, all employees of Canadian Pharmacy Choice for the purpose of completing your order. All information is maintained safely in the strictest of confidence and is never released unless requested to by the patient to be returned.
Q: What is your return policy?
A: Due to the nature of these products, all sales are final and products are not returnable. As a licensed pharmacy, we are committed that your orders will be filled exactly as written by your doctor.
Q: Do you accept insurance plans?
A: No, we do not currently accept U.S. insurance plans. Insurance companies in the U.S. will not issue payments directly to a Canadian Pharmacy. However, we can provide you with a proper receipt for filing your insurance claim. Most insurance companies are now paying claims on drugs from Canadian pharmacies.
A: Please check the how to order page for more information or contact us at info@canadianpharmacychoice.com.
A: The containers used for prescription drugs are identical to those used in the U.S.A. and then protectively wrapped, boxed, and insulated for shipping.
Q: How do I find the price of my medication?
A: You can search our database by entering the name (or just the first few letters for the drug you are looking for) into the search box then press the search button. If help is required in finding your medication, please contact Canadian Pharmacy Choice at info@canadianpharmacychoice.com.
Q: Are all foreign prescriptions available from Canada?
A: Almost all drugs available in first-world countries are available in Canada. To view our current inventory, click on Drugs Search. If there is a drug you need that you cannot find, please do not hesitate to fax us toll free at 1-800-914-1899. Or you can email us at info@canadianpharmacychoice.com.
Q: Are Canadian Pharmacy Choice drugs the same as foreign drugs?
A: In Canada, drugs are subject to a rigorous approval system with exceptionally high standards for manufacturing requirements for pharmaceuticals. Many of the medications sold in Canada are exactly the same as those in other countries. Some drugs manufactured in Canada are identical to those sold in other countries. Others may have a different look or be named differently than the one you are familiar with. For example, in Canada, a drug may have a slightly different name and be in the form of a capsule instead of in pill form. Despite the differences it is the same drug and is made by the same manufacturer to the same specifications. Canadian Pharmacy Choice will not send any prescription drugs that do not have an approved version in the consumer’s country.
Q: Do you fill prescriptions from foreign doctors?
A: Yes, once your prescription and the necessary forms have been forwarded to Canadian Pharmacy Choice, our pharmacists and licensed Canadian physician will approve these forms and your prescription will be filled. Repeats do not require above procedures and are shipped immediately.
